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Did you ever stop to consider the last time you interacted with a chatbot? Was it during an online shopping experience, or perhaps while troubleshooting a technical issue on a software application? In today's increasingly digitized world, chatbots are becoming an integral part of our online interactions, proving their importance across various industries. They provide immediate and personalized customer interaction, meeting the demands of today's customers who expect round-the-clock service. Businesses are realizing that integrating chatbots into their customer service can result in an elevated customer experience, increased customer engagement, and improved operational efficiency.