Email is an integral part of the communication process on SwapLance. It's how we send you important notifications, updates about your orders, and responses from our support team. However, sometimes emails don't land in your inbox as expected. Here's what to do if you're experiencing this issue.
Emails can occasionally end up in your spam or junk folder. If you didn't receive an expected email from SwapLance, check these folders first. If you find SwapLance emails there, mark them as «Not Spam» to help future emails arrive in your inbox.
Log into your SwapLance account and navigate to the «Settings» section. Under «Notifications,» ensure that your preferred email settings are active. If you've accidentally turned off certain email notifications, you can reactivate them here.
While still in «Settings,» go to the «Access» section and verify that the email address associated with your SwapLance account is correct. If it's not, you can update it here.
If you've tried all the above steps and still aren't receiving emails, it's possible your email provider is blocking them. Contact your provider's customer service to resolve this issue.
If all else fails, reach out to our support team. You can use the contact form on our site to report the issue. Remember to provide an alternative email address where we can reach you.
At SwapLance, we're committed to ensuring smooth communication with our clients. If you're experiencing issues receiving our emails, don't hesitate to reach out for assistance. We're here to help ensure you have the best experience possible on our platform.